Healthcare Assistance Kenya (HAK) is a humanitarian Non-Governmental Organization that operates the only and the first ever Sexual and Gender Based Violence Rapid Response Call Centre which is manned 24 hours and runs the national Toll Free GBV Helpline 1195 courtesy Safaricom Limited.

The HAK GBV Hotline 1195 has been operational since the year 2012. The hotline was officially launched on 21st February 2013 and reactivated by the First Lady of Kenya, H.E. Mama Margaret Kenyatta during the International Women’s Day celebrations held on 8th March 2017 in Nairobi at KICC – COMESA grounds.

The anonymous Helpline 1195 enables men, women, boys and girls who suffer domestic violence to access quick GBV services such as prevention of infections such as HIV.

The national 1195 helpline brings Kenyans together to fight against Gender Based Violence and be able to break the silence on GBV matters while survivors of the vice seek healthcare and legal assistance through HAK. HAK coordinates and facilitates GBV survivors’ rescue missions and creates GBV awareness in the country.

The uniqueness of HAKs GBV Rapid Response System has attracted many other like-minded stakeholders including the USAID, UN, Kenya Red Cross and the Government of Kenya who have joined HAK in the prevention of domestic violence and during elections. The main aim of HAK’s humanitarian programme is to help survivors access quick GBV services on referral basis through confidential SMS system for timely prevention and treatment of infections such HIV and other sexually transmitted infections.


Sensitizing the youth on the types of Gender Violence and the importance of saying NO to GBV.


Training the General Public on how to react to GBV and what to do in case they fall victim.

Rapid Response

Through our Toll-Free hotline, we give rapid response to victims of GBV, saving lives in the process.