Healthcare Assistance Kenya (HAK) is a humanitarian Non-Governmental Organization that operates the only and the first ever Sexual and Gender Based Violence Rapid Response Call Centre which is manned 24 hours and runs the national Toll Free GBV Helpline 1195 courtesy Safaricom Limited.

The HAK GBV Hotline 1195 has been operational since the year 2012. The hotline was officially launched on 21st February 2013 and reactivated by the First Lady of Kenya, H.E. Mama Margaret Kenyatta during the International Women’s Day celebrations held on 8th March 2017 in Nairobi at KICC – COMESA grounds.

The anonymous Helpline 1195 enables men, women, boys and girls who suffer domestic violence to access quick GBV services such as prevention of infections such as HIV.

The national 1195 helpline brings Kenyans together to fight against Gender Based Violence and be able to break the silence on GBV matters while survivors of the vice seek healthcare and legal assistance through HAK. HAK coordinates and facilitates GBV survivors’ rescue missions and creates GBV awareness in the country.

The uniqueness of HAKs GBV Rapid Response System has attracted many other like-minded stakeholders including the USAID, UN, Kenya Red Cross and the Government of Kenya who have joined HAK in the prevention of domestic violence and during elections. The main aim of HAK’s humanitarian programme is to help survivors access quick GBV services on referral basis through confidential SMS system for timely prevention and treatment of infections such HIV and other sexually transmitted infections.

HAKs GBV Rapid Response System has been recognized nationally and internationally by the United Nations System in Kenya and by USAID in Washington DC for creating this innovative idea that is today impacting people’s lives in Kenya and from grassroots. HAKs GBV system brings communities together to campaign against all forms of violence and begin to support survivors.
HAK’s Vision is to be the leading national GBV Rapid Response System through Toll Free Helpline `{`1195`}` offering excellent round the clock psycho-social support to women, girls and children survivors of Sexual and Gender Based violence in Kenya. Men and boys too are supported through the system.
HAK’s Mission is to enable survivors’ quick access to GBV services for prevention of infections such as HIV/AIDS, sensitize and create GBV awareness to the public.
HAK’s Values and Guiding Principles are as follows:
 Inspiring and restoring the dignity of GBV survivors;
 Embracing confidentiality of our clients;
 Working in collaboration and partnership with other GBV actors and stakeholders;
 Serving professionally with integrity to attain high standard services in response to GBV.

HAK’s Goal is to enhance women and girls survivors’ quick access to GBV services through helpline 1195 for prevention of infections.
HAK’s Aim:
HAK’s broad aim is to contribute to prevention of violence before and after the 2017 election by empowering communities to promote peace and report any unfortunate incident through its toll free GBV hotline 1195.
HAK’s Objectives:
1. To enhance women, girls and children’s protection against all forms of violence
2. To enhance reporting of GBV cases
3. To enhance survivor’s access to GBV services.

A word from the Organizational Director and Founder of HAK

Mrs. Fanis Lisiagali also Known as Mama Komesha Dhulma Za Kijinsia

A rewarding Vision is that which protects women and girls against any form of violence in homes and conflicts especially in elections. Women and girls are the future of every nation. In Kenya Women and girls are faced with tough challenges such as rape, defilement, physical assault, child marriage, Female Genital Mutilated, psychological torture which subjects them to health hazards. Whenever women, girls and children suffer violence, we suffer too as a nation. It is therefore our collective responsibility to protect one another.

Ask Fanis Lisiagali about Women – The Power of the World!

They deserve protection Against Sexual and Gender Based Violence and it is our responsibility.

Women form the basis of nations across nations. When one woman is protected against all forms of violence, the entire nation is protected, one girl is protected, future development is guaranteed and when one child is protected, a peaceful future nation is guaranteed. A woman is a peace maker, a strong pillar of her home and the nation. She has the potential to contribute to the development of the country, and, therefore, the need to ensure that a woman’s health and security is established is inevitable for the growth of Kenya. In order for Vision 2030 to be realized, and for peace to prevail in homes, a woman’s contribution must be counted.

Healthcare Assistance Kenya’s GBV program is aimed at complementing the government’s effort to protect women and girls against domestic violence and Violence in conflicts. It is for this reason Healthcare Assistance Kenya (HAK) is making every effort to empower communities in Kenya to protect women, girls, men and boys against Gender Based Violence through its GBV campaigns/awareness creation programs.

HAK involves communities in the fight against Gender Based Violence by way of creating networks and coordination that is geared towards advocacy, prevention of violence and, provision of rapid response solutions to survivors of GBV through is Rapid Response System and the GBV Toll Free Helpline 1195. HAK’s effort to eliminate GBV in the country is coordinated by recognizing the representation from other partners and GBV service providers. HAK has adopted an integrated approach to GBV by ensuring that the key aspects for women, girls and children are considered, especially on prevention and response to Gender Based Violence and the linkage to HIV; girl child’s access to education and community empowerment. HAK recognizes the strength of the beneficiary and seeks to explore opportunities of integrating efforts of community development, especially, with the contribution of youth and Male Alliances. It is evident that women continue to suffer violence in silence due to lack of knowledge, while men have been blamed for committing the crime. At HAK’s GBV Helpline 1195, we strongly believe that, male partners can make a difference in the lives of these vulnerable groups by taking the lead in campaigning against the vice , with emphasis put on defilement of girls and little children, child marriage; a vice that has continued to bring shame to our country Kenya. We also believe that, if women were to be empowered to break the silence on violence and both men and women embarked on making peace in homes; violence can be a thing of the past in Kenya.Breaking the silence through HAK’s national GBV Toll Free Helpline 1195 is a sure way of protecting and preventing Gender Based Violence.


Fanis Lisiagali says a BIG THANK YOU to the United Nations Systems in Kenya for recognizing her efforts.

The UN Award was introduced in 2002 as the collective UN family of agencies honour to an individual and/or an institution for succeeding to bring to public notice significant issues related to the Millennium Development Goals which are sustainable and serve as an inspiration to all Kenyans, in keeping with the ideals of the UN. The achievements should have the potential to serve as a model.

The selection of the winner of the “UN Award of the Year” is made after an extensive round of consultations and voting, and through a formal endorsement by Heads of UN Agencies. The award in presented to the winner during a well-publicized event to be held during the UN Day celebrations of 24th October. On this special Day, Mrs. Fanis Lisiagali – Executive Director, Healthcare Assistance Kenya (HAK) popularly known as The National GBV Helpline 1195, was recognized by the United Nations Systems in Kenya for her commitment and efforts in creating a GBV Rapid response system for survivors of Sexual and Gender Based Violence. This was a great day full of joy for Fanis.